Shipping & Returns
Shipping Policy
Each piece at Gem The Label is made to order, before shipping, our pieces take 4-6 weeks to be made and sent off. For custom pieces, this timeline may vary depending on the garment.
Everything is shipped in compostable mailers, standard shipping $12 and express $17. Free shipping on all orders over $200 for Australia only.
International shipping is $30 for standard postage.
Domestic Australian areas with standard postage should take 3-10 days.
Domestic Australia areas with express postage should take 2-5 days.
International shipping times will vary depending on location.
Return & Refund Policy
Our current policy is there are no exchanges or returns for our made to order pieces. For pieces which are noted as ready to ship, exchanges or refunded store credit can be issued for change or mind or fit.
We are a small team at GTL and as we continue to grow, we will continue to refine and offer more options for this policy. If you are unhappy with how an item turned out or unhappy with the way it looks on you, please email us at sales@gemthelabel.com.au to discuss further details on finding a solution.
If you have any questions about this process, please feel free to also email and we can discuss why we have made this choices for made to order!